Our staff is the lifeblood of our shop, and we know without them, our business would not run. When you come to Michael's Service Station for service, we rely on our staff to give you, and other customers in Charlton, MA, Brookfield, MA, Sturbridge, MA and , and surrounding areas the best possible customer service experience, one they will remember when they leave our shop.
Michael's Service Station opened in 1947 with our auto repair shop at 190 Brookfield Road in Charlton, MA. Michael's employees all participate in ongoing training in our fast moving industry, including Mike, who was in the first graduating class in 2002 of the Automotive Management Institute as an Accredited Automotive Manager (AAM). He has been the driving force in establishing a company culture that strives for customer excellence.
Cheryl is the lady that greets and works with our customers, checks to be sure that their needs and expectations are being met, checks them out upon completion of the job. (Mike and Cheryl married in 1980!) She is our primary shuttle driver, providing pickup and return for our customers as needed. She is also the person that double checks the work for completeness and accuracy and checks the customer out when it is all done. Cheryl has many years’ experience in the industry including parts Management and Sales, Supervisory duties, and more!
We want each and every customer to have a pleasant experience when they come to our shop, and we take all feedback we receive very seriously. If your experience at Michael's Service Station is ever less than ideal, please let us know. We use all feedback we receive as a measure of our performance, and a guide for improvement. If there’s something we should be doing better, please let us know. If you don’t tell us, how can we improve?
When you’re in the area, or you’re here for service, stop in and meet our friendly staff. We can’t wait to serve you better, and look forward to talking with you.
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